FAQs

Frequently Asked Questions

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on eligible STEPEAZE orders across Pakistan.

Do you deliver all over Pakistan?

Yes. We deliver to major cities and many other locations across Pakistan through courier partners.

How do I choose my shoe size?

Check our Size Guide before ordering. If you are unsure, contact our team and we will help you choose the right size.

Can I exchange my size?

Yes. Eligible unused products can be exchanged according to our Exchange Policy.

Can I change my order after placing it?

Contact us as soon as possible. If the order has not yet been dispatched, we may be able to update the size, product, address, or other details.

How do I know if my order has been shipped?

Once your order is dispatched, we may provide tracking information where available.

What if I receive the wrong product?

Contact us immediately with your order details and photos of the item received. Our team will assist you.

What if the product is damaged?

Please contact us as soon as possible and share clear photos or videos of the product and packaging.

How can I contact STEPEAZE?

Phone: +92 327 8897723
Email: stepeaze1@gmail.com
Location: Johar Town, Lahore, Pakistan