Exchange Policy

Easy Size Exchange

We want your STEPEAZE shoes to fit comfortably.

If you receive the wrong size or need to exchange your pair, please contact us within 7 days of receiving your order.

Exchange Conditions

To qualify for an exchange, the product must:

• Be unused and unworn.
• Be returned in its original condition.
• Include the original packaging.
• Have no stains, damage, scratches, or signs of outdoor wear.
• Be returned with all original accessories, if applicable.

We recommend trying your shoes indoors on a clean surface before deciding whether to keep them.

Size Exchanges

If you require another size, please contact our support team with:

Your name
Order number
Current size
Required size

The replacement size will be subject to availability.

Incorrect or Damaged Item

If you receive an incorrect or damaged product, contact us as soon as possible and provide clear photos or videos of the item and packaging.

After verification, our team will guide you through the next steps.

Exchange Shipping

Exchange delivery charges may apply depending on the reason for the exchange and your location.

For assistance:

Phone: +92 327 8897723
Email: stepeaze1@gmail.com